Refund policy

For hygienic reasons, we only accept unused returned merchandise in its original shipping condition. We will be happy to exchange your merchandise but we offer full refunds and exchanges. All returns must be made within 111 days of the invoice date. Sales are final for discounted, clearance, custom, and private label items. We offer Free Returns to all customers. 

Please feel free to email us at Hello@DeadSoxy.com with any questions.

Replacement Guarantee for Defective Items:

We will replace any defective item in its original condition and packaging within 111 days at no additional cost.

Please note that returns will need to be sent to the following address:

2606 Irving Blvd
Dallas, TX 75207
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Gift With Purchase: Promotional items received for free (e.g., “gift with purchase”) are not eligible for return on their own. If you are returning an item that qualified for a gift with purchase, all items in that order (including the free gift) must be returned to qualify for a full refund. If the free gift is not returned, the value of the gift may be deducted from your refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.