Contact DeadSoxy

DeadSoxy Hq

DeadSoxy Hq
2606 Irving Blvd.Dallas, TX 75207
Email: hello@deadsoxy.com
Phone: (972) 861-0103

Wholesale Division

Wholesale Inquiries:
wholesale@deadsoxy.com
Or, check out the webpage DeadSoxy Wholesale Socks Page

Custom Socks

Reach out to our Custom Sock team: custom@deadsoxy.com
Or, check out the webpage DeadSoxy Custom Socks Page

General Questions

Sock Care – How should I best care for my DeadSoxy socks?

It's always best to hand wash and air dry, but we understand that's asking a lot. And, in truth, we wanted to create a sock that you can treat like, well, a sock.
The socks will last longer if you turn them inside out for laundering. Machine wash in warm water with like colors on a normal or delicate cycle. Only non-chlorine bleach when needed. Tumble dry low.
When putting on your brand-new pair of socks, please Pull The String to remove the label. If there is no string, take the time to cut the plastic tab on the label with a pair of scissors. Avoid ripping it off - this may damage the socks.

Size – What size are DeadSoxy socks?

We currently have 3 sizes of socks.

Medium / Regular
– Fits US men’s shoe sizes 9-13
– Fits US women's 10-14

Unisex
– Fits shoe size 6-12
– Fits 95% of the American population

Small
– Fits US men's shoe size up to 9
– Fits US women's shoe size 5-10

What is the DeadSoxy no-slip guarantee?

It's simple. If our no-shows slip off your heel, we'll either send you a new pair or refund your money. We have spent years crafting, refining, and fine-tuning our socks to ensure they stay on.

Everything we do - we lead with the product. High standards and high expectations for our socks is built into our DNA. We would love to hear from you. Tell us how you feel by emailing: hello@deadsoxy.com.

Placing an Order

What happens once I place my order?

When you complete your payment, you will receive a confirmation e-mail to advise you that we are processing your order. We will contact you by email in the event that we need further information from you, or if there is a problem with your order. You will be charged when your order is shipped.

Can I place an order without creating an account?

Yes, you can, but by registering you will be the first to know about what is going on at DeadSoxy. You will also be able to view a summary of past purchases as well as save your shipping information for a quick and easy checkout at your next purchase.

We understand that getting unwanted email can be a drag. Our community is very important to us. We promise to only send you emails that bring value.

I'm having trouble placing an order, what should I do?

Sorry to hear that things aren't going as smoothly as we hoped. We are here to help you with any issues. We can be reached in a few places. Please choose the best method below.

Live Chat: See the Live Chat widget on the right or Click Here
Write us on our Facebook profile: DeadSoxy on Facebook
Email us: hello@deadsoxy.com
Call us: (972) 861-0103

Returns & Exchanges

How do I return my order?

We hope to be your new favorite socks but we understand that we may not wow everyone as hard as we try. Love your first pair or it's on us.

To initiate a return please email us: hello@deadsoxy.com. Please make sure to include the reason for the return. We want to learn how we can be better. Refunds beyond the first pair can only apply to merchandise which is still in its original packaging and has not been worn within the first 60 days from purchase.

Please allow up to 5 days for processing after the return has been received. We will provide a full refund, including shipping costs, no questions asked. Because, that's how we would want to be treated...

I'm buying the socks as a gift, what happens if they need to be exchanged?

The gift order will be treated with the same conditions as a personal order. As long as the socks have not been worn and are returned in the same condition that they were received, they can be exchanged for a different color or size - no questions asked.

What if a gift is returned? Who received the refund?

We can only refund the original card that was used. The gift recipient can exchange the item for a new item of the same or lesser value. If the new item is of a lesser value the difference will be refunded to the purchaser.

How long will it take to receive my refund?

Your refund will be processed as quickly as possible. Returns are generally processed in around 5 working days and we will email you to let you know. Refunds can take around 5-10 working days to appear in your account, depending on the card issuer. 

How are refunds credited?

Refunds can only be applied to the card or PayPal account originally used to purchase the order and the delivery address cannot be amended on an exchange.

Can I return the goods in person to your warehouse?

Unfortunately, for security reasons we are unable to accept any orders returned to our warehouse in person.

Shipping & Delivery

How long will it take to receive my new socks?

Orders are processed and shipped within 1-2 business days. Standard Shipping transit times are as follows:

Standard Shipping – USPS First Class / UPS SurePost Fedex – 3 to 7 business days
Expedited Shipping – 1 to 3 business days

*Please allow additional processing time for your order to ship around holidays. Thank you for your patience!*

How do I change an order I have placed?

Due to the speed with which we dispatch orders, it may not always be possible to make changes. Please log in to your account to see whether your order is being processed. Once your order has reached our warehouse it cannot be changed.

While we can’t guarantee that an order can be changed, we will always do our best for you. Please email hello@deadsoxy.com as soon as possible.

Can I cancel my order?

Due to the speed with which we dispatch orders, it may not always be possible to cancel an order before it ships.

If the item is not what you had hoped, you may send the order back as a return.

Please see the returns section of our FAQs for further instructions on how to return an item.

Can I change my shipping address after my order has been placed?

Shipping addresses can only be changed by a DeadSoxy team member. Please forward the email we sent detailing the order back to hello@deadsoxy.com with the new shipping address and we'll do our best to make it happen before you order is mailed out. 

Do you ship internationally?

Yes, absolutely. Wherever you are, our socks will get to you. Please note that there may be additional import fees or duties required to receive the socks. These vary by country. Unfortunately, we cannot be responsible for lost or stolen packages, additional customs fees, duties, taxes or other charges.

Please be aware of your country's customs policies, as customs duties may be added and collected before you are able to receive your shipment.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with the tracking information. Tracking updates may take at least 24 hours to get in the postal system. Don't forget to check your spam folder if you haven't received the email within 24 hours!

Technical help

My package is missing. What should I do?

Don’t panic! Sometimes tracking numbers update before a package is truly delivered. If a day or two has since passed, please call up your local carrier to see if the package is there waiting for you. If not, the parcel may have been misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands

And if all else fails, please send an email to hello@deadsoxy.com and we’ll be happy to assist. 

Why can't I sign into my account?

If you’ve forgotten your password, click “Forgot your Password” link and follow the prompts to create a new password.

If you are still having issues logging in, contact support at hello@deadsoxy.com with screen shots of any error messages.